Returns

Items are eligible for refund if requested within 7 days of delivery and postmarked back to us within 10 days of delivery.

Items must be returned in unused condition with original packaging, and prior authorization is required for all returns. 

1. Korea Domestic Orders

Please submit a return request through the Returns Portal. We will arrange the return shipping via CJ Logistics once your request is approved.

A flat return shipping cost of USD 3 applies and will be deducted from your refund. 

2. International Orders

Please submit a return request through the Returns Portal. We will send you a return label once your request is approved.  

The return shipping cost may vary by country and will be deducted from your refund. See rates here.

Once the returned item arrives at our fulfillment center, its condition will be inspected in accordance with our internal quality assessment standards. The inspection process may take up to 5 business days.

After the inspection is completed, we will request cancellation of the payment with the relevant payment service provider (such as the credit card company or payment gateway) within 3 business days. The actual completion of the refund may require additional time depending on each payment institution’s processing procedures.

The refund amount may be reduced or the return may be rejected in the following cases. The assessment of the item’s condition will be made based on Evlo’s inspection criteria.

• The product value has decreased due to signs of wear, washing, stains, tears, stretching, odors, or similar damage
• Missing components, packaging materials, or attached tags
• Any other case where the product is deemed to have significantly lost value

If a return is ultimately rejected, the item will be reshipped to the customer at the customer’s expense. If the customer does not wish to have the item returned, Evlo may store it for 30 days and subsequently dispose of it.

Original shipping fees, insurance charges, customs duties, and import taxes are non-refundable.
Even if the original order qualified for free shipping, the initial shipping fee may be deducted from the refund if the return causes the final purchase amount to fall below the free-shipping threshold.

Order Changes & Cancellations

We're not able to accommodate order or address changes at this time, and suggest cancelling your order and placing a new one. To cancel your order, please contact us at support@evloseoul.com asap with your 1) order number and 2) cancellation request, and we will do our best to accommodate. 

We process and ship orders quickly, and cannot guarantee any order cancellations.

Exchanges
We do not offer direct exchanges for different sizes or items. If you wish to change size or style, please complete a return through the Returns Portal for a refund and place a new order for the desired item.

If there is an issue with the item you received, please send an email to support@evloseoul.com including images of the issue within 7 days of delivery so we can assist you.

Please return any defective items back to us within 30 days of receiving your label for a refund. Return shipping cost and original shipping cost will be waived for incorrect or defective items.