Terms of service

Article 1 (Purpose)
The purpose of these Terms and Conditions is to set forth the rights, obligations, and responsibilities of the cyber mall and users in relation to the use of internet-related services (hereinafter the “Services”) provided by the Evlo Company cyber mall (hereinafter the “Mall”) operated by Evlo Company (the “e-commerce business operator”).

※ These Terms and Conditions shall, to the extent not contrary to their nature, apply mutatis mutandis to electronic commerce conducted via PC communications, wireless communications, etc.

Article 2 (Definitions)

The term “Mall” means a virtual business place set up by Evlo Company to enable users to trade goods or services (hereinafter “Goods, etc.”) by using computers or other information and communications facilities, and also means the business operator that operates the cyber mall.
The term “User” means a member or non-member who accesses the “Mall” and receives the Services provided by the “Mall” in accordance with these Terms and Conditions.
The term “Member” means a person who has registered as a member with the “Mall” and is able to continuously use the Services provided by the “Mall.”
The term “Non-member” means a person who uses the Services provided by the “Mall” without registering as a member.

Article 3 (Specification, Explanation, and Amendment of the Terms and Conditions)

The “Mall” shall post the contents of these Terms and Conditions, its trade name and representative’s name, address of the business office (including an address where consumer complaints may be handled), telephone number, facsimile number, e-mail address, business registration number, mail-order business report number, personal information manager, and other information on the initial service screen (front page) of the Evlo Company cyber mall in a manner that is easily accessible to users. However, the contents of the Terms and Conditions may be made available to users through a linked screen.
Before the user agrees to these Terms and Conditions, the “Mall” shall provide a separate linked screen or pop-up screen to clearly inform the user of important matters among the contents stipulated in these Terms and Conditions, such as the right of withdrawal of offer, delivery responsibilities, refund conditions, etc., and shall obtain the user’s confirmation.
The “Mall” may amend these Terms and Conditions to the extent that it does not violate the 「Act on the Consumer Protection in Electronic Commerce, Etc.」, the 「Act on the Regulation of Terms and Conditions」, the 「Framework Act on Electronic Documents and Transactions」, the 「Electronic Financial Transactions Act」, the 「Electronic Signature Act」, the 「Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc.」, the 「Door-to-Door Sales, Etc. Act」, the 「Framework Act on Consumers」 and other relevant laws.
The “Mall” informs that these Terms and Conditions may be amended at any time. However, such amendments shall be posted on the Evlo Company cyber mall at least thirty (30) days prior to the effective date, and amendments unfavorable to the customer shall be clearly notified to the customer by e-mail or other electronic media. Failure to express an intention to refuse the amendment to these legal terms during this posting period shall be deemed as consent to such amendment.

Matters not provided for in these Terms and Conditions and the interpretation hereof shall be governed by the 「Act on the Consumer Protection in Electronic Commerce, Etc.」, the 「Act on the Regulation of Terms and Conditions」, the consumer protection guidelines in electronic commerce, etc. as prescribed by the Korea Fair Trade Commission, relevant laws and regulations, or general commercial practices.

Article 4 (Provision and Change of Services)

The “Mall” shall perform the following tasks:

Provision of information on Goods, etc. and conclusion of purchase contracts
Delivery of Goods, etc. for which a purchase contract has been concluded
Other tasks as determined by the “Mall”

In the event of out-of-stock Goods, etc. or changes in technical specifications, the “Mall” may change the content of Goods or services to be provided under future contracts. In such case, the “Mall” shall immediately post the details of the changed Goods or services and the date of provision in the place where the current Goods or services are posted.
If the “Mall” changes the contents of the services agreed to be provided to the user due to out-of-stock Goods, etc. or changes in technical specifications, it shall immediately notify the user at an address where the user can be reached.
In the case of the preceding paragraph, the “Mall” shall compensate the user for any damage incurred thereby. Provided, however, that this shall not apply if the “Mall” proves that there was no intention or negligence on its part.

Article 5 (Suspension of Services)

The “Mall” may temporarily suspend the provision of Services in the event of maintenance, replacement, breakdown of computers or other information and communications facilities, or interruption of communications.
The “Mall” shall compensate users or third parties for any damages incurred as a result of the temporary suspension of the Services due to the reasons set forth in paragraph 1. Provided, however, that this shall not apply if the “Mall” proves that there was no intention or negligence on its part.
In the event that the “Mall” is unable to provide the Services due to a change of business line, abandonment of business, or merger between companies, etc., the “Mall” shall notify users in accordance with Article 8 and compensate consumers in accordance with the conditions initially presented by the “Mall.” However, if the “Mall” has not notified the compensation standards, etc., it shall pay users their mileage or points in kind or in cash equivalent to the currency value used in the “Mall.”

Article 6 (Membership Registration)

A user applies for membership by filling in member information using the registration form prescribed by the “Mall” and expressing his/her consent to these Terms and Conditions.
The “Mall” shall register as a member any applicant who has applied for membership as described in paragraph 1, unless the applicant falls under any of the following:

Where the applicant has previously lost membership status under Article 7(3); provided, however, that the foregoing shall not apply where the “Mall” has approved re-registration of the member after at least three (3) years have elapsed since the loss of membership under Article 7(3).
Where there is any falsehood, omission, or misstatement in the registration details
Where it is deemed that registering the user as a member would cause significant technical hindrance to the “Mall”

The membership registration contract shall be deemed concluded at the time when the “Mall”’s acceptance reaches the member.
In the event that any of the details registered at the time of membership changes, the member shall notify the “Mall” of such change within a reasonable period by modifying member information, etc.

Article 7 (Withdrawal from Membership and Loss of Qualification)

A member may at any time request withdrawal from membership, and the “Mall” shall process such withdrawal without delay.
Where a member falls under any of the following, the “Mall” may restrict or suspend the member’s qualification:

Where false information is registered at the time of application for membership
Where the member fails to pay the price for Goods, etc. purchased through the “Mall” or any other debts owed by the member in connection with the use of the “Mall” by the due date
Where the member interferes with the use of the “Mall” by others or steals their information, thereby disturbing the order of electronic commerce
Where the member uses the “Mall” to engage in acts that are prohibited by law or these Terms and Conditions or are contrary to public order and morals

If, after the “Mall” restricts or suspends membership, the same act is repeated twice or more, or the cause is not remedied within thirty (30) days, the “Mall” may terminate the member’s qualification.
When the “Mall” loses a member’s qualification, it shall delete the member’s registration. In such case, the “Mall” shall notify the member of such deletion and provide the member with an opportunity to present his/her case for a period of at least thirty (30) days prior to the deletion of the member registration.

Article 8 (Notice to Members)

When the “Mall” gives notice to a member, it may do so by sending an e-mail to the e-mail address designated in advance by the member and agreed upon with the “Mall.”
In the case of notices to an unspecified number of members, the “Mall” may substitute individual notices by posting the relevant information on the bulletin board of the “Mall” for at least one (1) week. However, matters that have a significant impact on a member’s own transactions shall be subject to individual notice.

Article 9 (Purchase Application and Consent to Provision of Personal Information, Etc.)

A user of the “Mall” shall apply for a purchase on the “Mall” using the following or similar methods, and the “Mall” shall provide the following information in an easily understandable manner when the user makes a purchase application:

Search and selection of Goods, etc.
Input of recipient’s name, address, telephone number, e-mail address (or mobile phone number), etc.
Confirmation of the contents of the Terms and Conditions, services with limited rights of withdrawal, delivery fees, installation fees, and other cost-related matters
Indication of agreement to these Terms and Conditions and confirmation or rejection of the matters in item 3) above (e.g., by mouse click)
Application for purchase of Goods, etc. and confirmation thereof or consent to the confirmation by the “Mall”
Selection of a payment method

Where the “Mall” needs to provide the buyer’s personal information to a third party, it shall inform the buyer of the following and obtain consent: 1) recipient of the personal information; 2) purpose of use of the personal information by the recipient; 3) items of personal information to be provided; and 4) period of retention and use of the personal information by the recipient. (The same shall also apply where any of the consented matters are changed.)
Where the “Mall” entrusts a third party with the handling of the buyer’s personal information, it shall inform the buyer of 1) the person entrusted with the handling of personal information; and 2) the details of the work for which the handling of personal information is entrusted, and shall obtain consent. (The same shall apply where any of the consented matters are changed.) However, where such entrustment is necessary for the performance of the service contract and is related to the buyer’s convenience, the “Mall” may notify such matters through its privacy policy in accordance with the 「Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc.」 without going through individual notification and consent procedures.

Article 10 (Formation of Contract)

The “Mall” may refuse to accept a purchase application as set forth in Article 9 in any of the following cases; provided, however, that where the “Mall” enters into a contract with a minor, it shall inform the minor that the contract may be cancelled by the minor or his/her legal representative if the legal representative does not consent:

Where there is any falsehood, omission, or misstatement in the application
Where a minor applies to purchase Goods or services, such as cigarettes or alcoholic beverages, that are prohibited by the Juvenile Protection Act
Where it is deemed that approval of the purchase application would cause significant technical hindrance to the “Mall”

A contract shall be deemed formed at the time when the “Mall”’s acceptance reaches the user in the form of a receipt confirmation notice under Article 12(1).
The “Mall”’s expression of intent to accept shall include information confirming the user’s purchase application, availability of sale, and information on correction or cancellation of the purchase application, etc.

Article 11 (Payment Methods)

The methods of payment for the price of Goods or services purchased through the “Mall” may be any of the following available methods. Provided, however, that the “Mall” shall not impose any additional fees on the price of Goods, etc. under any pretext in relation to the user’s selected payment method:

Various account transfers such as phone banking, internet banking, and mail banking
Payments by various cards such as prepaid cards, debit cards, and credit cards
Online bank transfer (deposit without bankbook)
Payment by electronic currency
Payment on delivery
Payment by mileage or other points granted by the “Mall”
Payment by gift certificates that the “Mall” has contracted for or approved
Other methods of electronic payment

Article 11-2 (Gift Cards)

A “Gift Card” means an online voucher issued by the Company that may be used as a payment method for purchases made on the official Evlo online store. Use of Gift Cards may be restricted for certain limited-edition items, collaboration products, or specific discounted or promotional items. Gift Cards cannot be used to purchase other Gift Cards. If a product purchased with a Gift Card is returned, the refund will be issued only to the same payment method (restoration of the Gift Card balance) and cannot be refunded in cash or by any other payment method.
Except where expressly provided otherwise in these Terms, the provisions applicable to general merchandise (including withdrawal of offer, refunds, or returns) do not apply to Gift Cards.
Gift Cards are delivered to the purchaser’s email address. The Company is not responsible for any loss, theft, or unauthorized use arising from the customer entering an incorrect email address or failing to maintain account security. However, if the Gift Card remains unused, the Company may assist with reissuing or correcting the Gift Card.
The validity period of a Gift Card is one (1) year from the date of issuance. Customers may request a one-time extension of three (3) months within the validity period. The Company will provide at least three notifications, including one sent 30 days prior to the expiration date, informing customers of the upcoming expiration, whether an extension is available, the method for requesting an extension, and the possibility of requesting a balance refund after expiration. Notices are sent to the customer’s registered contact information (email or SMS). The Company is not liable if the customer does not receive such notices due to incorrect contact information, unreported changes, or message blocking.
Gift Cards cannot be exchanged for cash, except as required by law. A full refund may be requested within seven (7) days of purchase, provided the Gift Card has not been used. If at least 60 percent of the Gift Card's face value has been used prior to the expiration date, the customer may request a refund of the remaining balance, which is the remaining amount calculated based on the usage ratio based on the purchase amount. After the validity period has expired, and only if five (5) years have not elapsed from the date of purchase, customers may request a refund of the unused portion of the Gift Card and receive 95 percent of the remaining balance. The Company may request reasonable identification or proof of purchase for verification. Refunds may be restricted if the customer does not provide the requested information. Approved refunds will be processed within up to ten (10) business days.
Gift Cards provided free of charge through promotions or events expire automatically at the end of the validity period and are not eligible for cash refunds or balance refunds under any circumstances. Free Gift Cards do not grant the same rights as paid Gift Cards.

Article 12 (Receipt Confirmation Notice, Change and Cancellation of Purchase Application)

When there is a purchase application from a user, the “Mall” shall send a receipt confirmation notice to the user.
Upon receipt of the receipt confirmation notice, the user may request change or cancellation of the purchase application if there is any discrepancy in the intent, etc., and the “Mall” shall process such request without delay if the request is made before delivery. However, if payment has already been made, the provisions regarding withdrawal of offer, etc. in Article 15 shall apply.

Article 13 (Supply of Goods, Etc.)

1. The delivery of Goods, etc. provided by the “Mall” is divided into domestic delivery within the Republic of Korea and international delivery. In the case of international delivery, the timing, cost and even feasibility of supply may vary depending on the customs clearance procedures and international transportation environment of each country. More detailed information is set out in the Mall’s Shipping Policy.

2. Unless otherwise separately agreed with the user regarding the timing of supply of Goods, etc., the “Mall” shall take necessary measures, such as order production and packaging, so that, in the case of domestic delivery within Korea, the Goods, etc. can be delivered within seven (7) days from the date the user made the offer, and, in the case of international delivery, the Goods, etc. can be delivered within a reasonably expected period taking into account customs clearance and international transportation circumstances. Where the “Mall” has already received all or part of the price for the Goods, etc., it shall, without undue delay, take such measures so that delivery can be made within the above periods.

3. The “Mall” shall specify, for the Goods purchased by the user, the means of delivery, which party bears the delivery costs for each means, and the expected delivery period for each means, and shall take appropriate measures, such as providing shipment tracking information, to enable the user to check the procedure and progress of the supply of the Goods, etc.

4. If the supply period set forth in paragraph 2 is significantly exceeded, the user may cancel the contract, and where the user thereby suffers damage, the “Mall” shall compensate the user for such damage unless the “Mall” proves that it did not act intentionally or negligently. However, with respect to delays caused by reasons beyond the reasonable control of the “Mall”, including but not limited to customs inspection, customs clearance delays, adverse weather conditions, delays in air or sea transportation, or circumstances of local carriers, the “Mall” shall not be liable for damages unless it has acted intentionally or with gross negligence.

Article 14 (Refund)

Where the “Mall” is unable to deliver or provide Goods, etc. for which the user has made a purchase application due to out-of-stock or other reasons, it shall notify the user of such reason without delay and, if it has received payment for the Goods, etc. in advance, it shall refund the amount or take necessary measures for the refund within three (3) business days from the date of receipt of the payment.

Article 15 (Withdrawal of Offer, Etc.)

A user who has entered into a contract with the “Mall” for the purchase of Goods, etc. may withdraw the offer within seven (7) days from the date on which he/she receives the written contract under Article 13(2) of the 「Act on the Consumer Protection in Electronic Commerce, Etc.」 (where receipt of the written contract is later than the supply of Goods, etc., the date on which the Goods, etc. are supplied or the supply of Goods, etc. begins). Provided, however, that where the 「Act on the Consumer Protection in Electronic Commerce, Etc.」 provides otherwise regarding withdrawal of offer, such provisions shall apply.
A user may not return or exchange Goods, etc. in any of the following cases after having received the Goods, etc.:

Where the Goods, etc. are lost or damaged due to reasons attributable to the user (provided that the user may withdraw the offer where the packaging is damaged in order to check the contents of the Goods, etc.)
Where the value of the Goods, etc. has significantly decreased due to the user’s use or partial consumption
Where the value of the Goods, etc. has significantly decreased to the extent that resale is difficult due to the lapse of time
Where the packaging of Goods, etc. that can be reproduced in the same performance is damaged

In the case of subparagraphs 2) through 4) of the preceding paragraph, if the “Mall” has not stated in an easily visible place that withdrawal of offer, etc. is restricted or has not taken measures such as providing trial products, the user’s withdrawal of offer, etc. shall not be restricted.
Notwithstanding paragraphs 1 and 2, where the contents of Goods, etc. are different from those indicated or advertised, or where the contract is performed differently from the contracted contents, the user may withdraw the offer, etc. within three (3) months from the date of receipt of the Goods, etc., or within thirty (30) days from the date the user knew or could have known such fact.
Specific terms and conditions regarding the withdrawal of an offer shall be governed by the Mall’s Return and Refund Policy.

Article 16 (Effects of Withdrawal of Offer, Etc.)

Where the “Mall” receives returned Goods, etc. from the user, it shall refund the price for the Goods, etc. already paid within three (3) business days. In such case, if the “Mall” delays the refund of the price for the Goods, etc. to the user, it shall pay delay interest calculated by multiplying the delay period by the delay interest rate prescribed in Article 21-2 of the Enforcement Decree of the 「Act on the Consumer Protection in Electronic Commerce, Etc.」.
When the “Mall” refunds such payment, if the user has paid the price for the Goods, etc. by credit card or electronic currency, the “Mall” shall, without delay, request the business operator that provided such payment method to stop or cancel the charge for the price of the Goods, etc.
In the case of withdrawal of offer, etc., the user shall bear the costs required for returning the supplied Goods, etc. The “Mall” shall not claim any penalty or damages from the user for withdrawal of offer, etc. Provided, however, that where the user withdraws the offer, etc. because the contents of the Goods, etc. are different from those indicated or advertised, or the contract is performed differently, the “Mall” shall bear the costs required for returning the Goods, etc.
Where the user has borne the delivery fee at the time of receipt of the Goods, etc., the “Mall” shall clearly indicate, in a manner easily understandable to the user, who bears such cost at the time of withdrawal of offer.

Article 17 (Protection of Personal Information)

The “Mall” shall collect the minimum personal information necessary for the provision of Services when collecting users’ personal information.
The “Mall” shall not collect information in advance at the time of membership registration that is necessary for the performance of a purchase contract. However, this shall not apply where, for the performance of obligations under relevant laws and regulations, it is necessary to verify identity before the purchase contract, and in such case only minimal specific personal information may be collected.
When collecting and using a user’s personal information, the “Mall” shall notify the user of the purpose and obtain consent.
The “Mall” shall not use the collected personal information for purposes other than the stated purpose, and if a new purpose of use arises or the personal information is to be provided to a third party, the “Mall” shall notify the user at the stage of use or provision and obtain consent. Provided, however, that exceptions shall be made where otherwise provided by relevant laws and regulations.
Where the “Mall” is required to obtain the user’s consent pursuant to paragraphs 2 and 3, it shall clearly state or notify in advance the identity of the personal information manager (affiliation, name, and telephone number and other contact information), the purpose of collection and use of information, and matters related to provision of information to third parties (recipient, purpose of provision, and items of information to be provided), as prescribed in Article 22(2) of the 「Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc.」, and the user may revoke such consent at any time.
A user may at any time request the “Mall” to view or correct errors in his/her personal information retained by the “Mall,” and the “Mall” shall be obligated to take necessary measures without delay. Where the user requests correction of an error, the “Mall” shall not use such personal information until the error is corrected.
The “Mall” or any third party that has received personal information from the “Mall” shall, without delay, destroy the personal information once the purpose of collection or provision has been achieved.
The “Mall” shall not pre-check the consent box for the collection, use, and provision of personal information. In addition, the “Mall” shall specify in detail the services that will be restricted if the user refuses consent to collection, use, and provision of personal information and shall not restrict or refuse the provision of services, such as membership registration, on the grounds that the user does not consent to the collection, use, and provision of optional personal information.

Article 18 (Obligations of the “Mall”)

The “Mall” shall not engage in acts prohibited by law or these Terms and Conditions or acts contrary to public order and morals, and shall use its best efforts to provide Goods and services continuously and stably in accordance with these Terms and Conditions.
The “Mall” shall have a security system in place to protect users’ personal information (including credit information) so that users can safely use internet services.
The “Mall” shall not send commercial advertising e-mails for profit to users who do not wish to receive them.

Article 19 (Member’s Obligations regarding ID and Password)

Except as provided in Article 17, the responsibility for managing ID and password lies with the member.
The member shall not allow any third party to use his/her ID and password.
Where a member becomes aware that his/her ID and password have been stolen or are being used by a third party, the member shall immediately notify the “Mall” and follow any guidance provided by the “Mall.”

Article 20 (User’s Obligations)

Users shall not engage in any of the following acts:

Registering false information at the time of application or change
Stealing another person’s information
Changing information posted on the “Mall”
Transmitting or posting information (such as computer programs) other than information designated by the “Mall”
Infringing the copyrights or other intellectual property rights of the “Mall” or third parties
Damaging the reputation of or interfering with the business of the “Mall” or third parties
Disclosing or posting obscene or violent messages, images, sounds, or other information contrary to public order and morals on the “Mall”

Article 21 (Relationship between Linking “Mall” and Linked “Mall”)

Where a higher-level “Mall” and a lower-level “Mall” are connected by a hyperlink (including text, pictures, moving images, etc. as the target of the hyperlink), the former is referred to as the linking “Mall” (website) and the latter as the linked “Mall” (website).
If the linking “Mall” clearly states on its initial screen or a pop-up screen displayed at the time of the connection that it does not guarantee any transactions conducted between the user and the linked “Mall” with respect to Goods, etc. independently provided by the linked “Mall,” the linking “Mall” shall not be liable for any such transactions.

Article 22 (Attribution of Copyright and Use Restrictions)

Copyrights and other intellectual property rights for works created by the “Mall” shall belong to the “Mall.”
Users shall not, without the prior consent of the “Mall,” use for profit or have a third party use any information obtained in the course of using the “Mall” and belonging to the “Mall” in which intellectual property rights are vested, by copying, transmitting, publishing, distributing, broadcasting or otherwise.
Where the “Mall” uses copyrights belonging to a user pursuant to an agreement, it shall notify the relevant user.

Article 23 (Dispute Resolution)

Where a user files a request for damage relief in connection with an electronic commerce dispute between the “Mall” and the user, the “Mall” may follow the dispute mediation by a mediation body commissioned by the Korea Fair Trade Commission or the governor of a city or province.

Article 24 (Jurisdiction and Governing Law)

Any lawsuit concerning an electronic commerce dispute arising between the “Mall” and a user shall be brought under the exclusive jurisdiction of the district court having jurisdiction over the user’s address at the time of filing, or, if there is no address, the user’s place of residence. However, if the user’s address or place of residence at the time of filing is unclear or if the user resides abroad, the lawsuit shall be filed with the competent court under the Civil Procedure Act.
Korean law shall apply to lawsuits concerning electronic commerce disputes between the “Mall” and the user.

Addendum (Effective Date)
These Terms and Conditions shall take effect from 1 October 2025.

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